Mental Health First Aid Training - booking terms and conditions. 
 
Cancellations by the delegate - notice given by delegate (prior to course date) applicable fee, refund and procedure 
 
More than one calendar month 
Delegates may transfer free of charge to another course of the same type. For cancellations, an administration fee of £50 (plus VAT) per delegate will be charged. 
 
Between one calendar month and two weeks 
Delegates may transfer free of charge to another course of the same type. For cancellations, an administration fee of £50 (plus VAT) per delegate will be charged. 
 
Between one week and two weeks 
Delegates may transfer free of charge to another course of the same type. No refund is payable for cancellation. 
 
Between one week and 24 hours 
Delegates are entitled to receive a 50% discount on any other training course held within one year from the date of the cancelled course. The new course must be booked within one calendar month of cancellation. No refund is payable. 
 
Between 24 hours and start time of course 
No refund. No discounts. No transfers guaranteed (discretion of instructor) 
 
Where a delegate transfers his/her booking to another course 
The delegate will not be entitled to any refund where he/she cancels attendance at that other course. One transfer is permitted per course per delegate – the fee will be charged as above. 
 
Alterations / Cancellations of Courses by SETAS 
It may be necessary for SETAS to change the content and timing of a course, the trainer, the date, or the venue. In the unlikely event of the course being cancelled by SETAS, a full refund will be made unless the delegate transfers his or her booking to an alternative date for the course.  
 
For all bookings, the liability of SETAS shall be limited to the fee actually paid to SETAS by the delegate. 
If you have any questions about the above, please contact Richard Brooks on 07783 222956 or email richard.brooks@setas.org.uk  
 
Partners and Accreditations 
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